Refund & Cancellation Policy

This Refund & Cancellation Policy (the Policy) describes how subscriptions to the Property Management Network platform (the Service), operated by Property Management Network (we, us, or our), are billed, how you (the Customer) may cancel, and when refunds are available. This Policy forms part of our Terms of Service. In the event of any conflict, the Terms of Service govern.

The Service is offered under the Starter (free), Pro ($29 per month), Landlord ($59 per month), and Lifetime ($199 one-time) plans. Monthly recurring plans are billed in advance at the start of each billing cycle through our payment processor, Stripe, and renew automatically until cancelled.

You may cancel a paid subscription at any time from your billing settings or through the Stripe customer portal. When you cancel a monthly plan, your subscription remains active and you retain access until the end of the billing period you have already paid for; it will not renew for the following period.

Because monthly plans are billed in advance, we do not provide partial-period refunds for the unused portion of a monthly billing cycle unless required by applicable law or expressly granted by us.

Except as expressly stated in this Policy or required by applicable law, monthly subscription fees are generally non-refundable. We may, at our sole discretion, grant a refund or credit in individual cases, for example in the event of an extended service outage or a billing error.

To request a refund or raise a billing concern, contact us at support@propertymanagement.network with your account details and a description of the issue, and we will review your request.

The Lifetime plan is a single, one-time charge rather than a recurring subscription. The Lifetime plan is refundable if you request a refund within 14 days of the date of purchase. After the 14-day window has passed, the Lifetime plan is non-refundable, except where a refund is required by applicable law.

If a scheduled payment fails, we and Stripe may attempt to charge your payment method again over a short period (a process known as dunning). If payment remains unsuccessful and your account becomes past due, we may downgrade your account to the free plan, suspend paid features, or ultimately suspend access to the Service until the outstanding amount is paid.

We may change the fees for a plan from time to time. If a price change affects your subscription, we will provide advance notice, and the new price will take effect on your next billing cycle. If you do not wish to accept a price change, you may cancel before it takes effect.

If you believe you have been charged in error, please contact us at support@propertymanagement.network before initiating a chargeback with your bank or card issuer, so that we can resolve the matter quickly. Initiating a chargeback or payment dispute without first contacting us may lead to suspension or termination of your account while the dispute is investigated.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal or cancellation, you may have rights that are additional to those described in this Policy. Nothing in this Policy limits or overrides any non-waivable statutory rights you may have as a consumer under applicable law.

If you have questions about this policy, contact us at legal@propertymanagement.network.

Property Management Network